The hospital WeChat official account is an indispensable part of the information construction of modern hospitals. Through the WeChat official account, the hospital can interact more closely with patients and provide better services. So, how to develop a hospital WeChat official account, what are the common functions? The following will introduce in detail.
1. Hospital WeChat official account development
1. Register WeChat official account
First of all, the hospital needs to register a WeChat official account, you can choose a service account or subscription account, and make a choice based on the actual situation of the hospital. After registration, you need to undergo certification, and you can only use some advanced functions, such as WeChat Pay, etc.
2. Develop custom menu
Customized menus are one of the important functions of WeChat official accounts. Multi-level menus can be set up according to the needs of the hospital to facilitate patients to quickly find the information they need. Hospitals can set common functions, such as appointment registration, online consultation, doctor schedule, etc. in the menu to improve the patient’s experience.
3.Develop automatic reply
Automatic reply is an important function of WeChat official accounts. It can automatically reply to the corresponding content based on the messages sent by the user. Hospitals can set up different types of automatic replies, such as keyword replies, welcome replies, etc., to improve the patient’s interactive experience.
4. Develop WeChat Payment
WeChat payment is an advanced function of WeChat official accounts, which can facilitate patients to make online payments, such as registration fees, medical treatment fees, etc. The hospital needs to perform corresponding certification before it can develop the WeChat payment function.
5. Development message push
Message push is an important function of WeChat public accounts, and can be personalized push according to the needs of patients. Hospitals can push medical knowledge, health knowledge and other related information to patients to improve their health awareness.
2. Common functions of hospital WeChat official account
1. Make an appointment
Appointment registration is one of the essential functions of the hospital’s WeChat official account, which can facilitate patients to register online. Patients can choose doctors, departments, time and other information to make appointments to improve the patient’s medical efficiency.
2. Online consultation
Online consultation is an important function of the hospital’s WeChat official account, which can facilitate patients to conduct online consultation. Patients can consult the doctor based on their condition, and the doctor can reply through the WeChat official account to improve the patient’s medical experience.
3. Doctor scheduling
Doctor scheduling is a common function of the hospital’s WeChat official account, which can facilitate patients to check the doctor’s visit time. Patients can choose the right doctor for treatment according to their own schedule.
4. Medical knowledge
Medical knowledge is an important function of the hospital’s WeChat official account, which can provide patients with relevant medical knowledge and health knowledge. Hospitals can provide personalized pushes based on patients’ needs to improve patients’ health awareness.
5. Medical Guide
The medical guide is a common function of the hospital’s WeChat official account, which can facilitate patients to understand the hospital’s medical treatment process and precautions. Hospitals can provide personalized pushes based on patients’ needs to improve patients’ medical experience.
6. Diagnosis and treatment record query
The query of diagnosis and treatment record is an important function of the hospital’s WeChat official account, which can facilitate patients to check their own diagnosis and treatment records. Patients can use the WeChat official account to query their medical records, examination reports and other related information to improve the patient’s medical experience.
The development and common functions of the hospital’s WeChat official account can facilitate patients to register online, consult online, query doctor schedules, understand medical knowledge, query diagnosis and treatment records, etc., to improve patients’ medical experience and hospital service quality.
